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ConSensor®...The Driving Force Behind
InfoQuest
What Makes ConSensor®
so Unique:
- The average response rate is close to 80% - even for top executives.
- Because the survey is like a game, respondents enjoy taking it.
- Due to its size, it gets past secretaries to the intended recipient.
- It doesn't get lost on the desk of "survey weary" respondents once delivered.
- Questions are randomly posed, one at a time, eliminating "score-keeping" that skews the results of other types of surveys.
- It is viewed as high value, so it gets attention and results!
FEATURES:
- An average customer participation and response rate of 75-80%.
- Biases and inaccuracies generated by scorekeeping, patterned responses and comparisons of answers are eliminated, producing extremely candid and accurate information.
- Fully customized to meet the information and operating needs of your business.
- Closed loop communication leaves you with a standing invitation to come back and meet with key customer decision makers, armed with responses that are fully traceable, by account and by individual.
- 60% of all respondents take advantage of a built-in opportunity to provide written comments.
BENEFITS
- Identify customers who are susceptible to overtures from competitors.
- Avoid customer defections by isolating and correcting problems that can or will affect both current and future purchase decisions.......before they become critical.
- Give your sales force direct access to an expanded list of decision makers.
- Get all company personnel involved in eliminating issues that affect your sales force's ability to generate new and repeat business.
- Use with ISO, QS, TQM and other quality processes with customer satisfaction benchmarking and tracking requirements.
- Maintain business relationships in the face of corporate ownership and personnel changes.
- Improve overall customer satisfaction and loyalty to your company.
- Increase sales as a result.....for considerably less than the cost of a direct sales call to each of your key customers.
AVAILABLE APPLICATIONS
- Can be used for communicating with Customers, Dealers, Distributors, Sales Reps, or any combination thereof.
- Surveys can be structured and reports can be segmented by user type.
- Employee surveys available.
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WHAT
IS InfoQuest
?
How
it Works
Why
it Works
What
it Achieves
ConSensor®
Clients'
Quotes
Sample
Reports:
Overall
Satisfaction
Customer
Loyalty
Sales
Performance
Problem
Identification
Individual
Customer Responses
The Revenue
Index
ProfitMaxsm
Strategic Profile
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