These Terms of Service ("Terms") govern access to and use of WeProfit, the profit analytics and server-side tracking platform (the "Service") operated by VOLBAK LTD, 124 City Road, London, England, EC1V 2NX ("VOLBAK", "we", "us"). By creating an account or using the Service you agree to these Terms on behalf of yourself and the business you represent.
1. The Service
WeProfit lets e-commerce merchants connect their store and related accounts to compute analytics, attribution and profit reporting, including revenue, refunds, product costs, payment fees, shipping and advertising spend. The Service is publicly available for Shopify stores. Connections for WooCommerce, Wix, ClickFunnels and custom storefronts, and the Microsoft Ads conversion destination, are offered in beta or pilot by invitation: they may change, and their availability is not guaranteed while beta runs.
2. Accounts
- You must provide accurate information and keep your credentials secure. You are responsible for activity under your account and for the staff members you invite.
- You must be authorized to act for the business whose store and advertising accounts you connect.
3. Fees
Paid plans are billed per store through Shopify Billing, on your Shopify invoice, monthly, at the price published at weprofit.com/#pricing for the order cap you choose. Every plan includes every feature. Each shop receives one 14-day free trial. If a store exceeds its monthly order cap, tracking continues; we notify you at 80% and 95% of the cap, and if a full billing cycle ends over the cap the dashboard requires a larger plan before reads resume. Uninstalling the app ends the subscription. Billing is currently available for Shopify stores only. Fees are exclusive of applicable taxes.
4. Your data
- You own your data. Store data, cost data and advertising data imported into the Service remain yours. We process them solely to provide the Service to you, as described in our Privacy Policy.
- You are responsible for having a lawful basis, and where required consent, for the tracking of shoppers on your storefront, and for the accuracy of the costs and settings you configure.
- You can disconnect an integration at any time; its credentials are deleted immediately.
5. Third-party platforms
- The Service interoperates with third-party platforms (for example Shopify, WooCommerce, Wix, ClickFunnels, Google Ads, Meta, TikTok, Pinterest). Your use of those platforms is governed by their own terms, and you authorize us to access them on your behalf to the extent you connect them.
- Advertising account access for spend import is read-only reporting: the Service does not create, modify or delete campaigns, ads, budgets or bids. Separately, when you configure server-side event delivery, we transmit your store's conversion events to the advertising platforms you choose, on your instructions.
- Developer API and MCP access: tokens you create are your responsibility. Access through them is read-only except the documented ad-spend write endpoint, and is subject to the published rate limits.
- We are not responsible for changes, outages or data inaccuracies originating from third-party platforms.
6. Acceptable use
You agree not to: use the Service in violation of law; attempt to access other customers' data; probe, disrupt or overload the Service; reverse engineer it except where the law permits; or resell access without our written agreement.
7. Intellectual property
The Service, including its software, design and branding, is owned by VOLBAK LTD and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service for your business while these Terms are in effect. Feedback you provide may be used to improve the Service without obligation.
8. Disclaimers
The Service is provided "as is" and "as available", without warranties of any kind, express or implied. Analytics, attribution and profit figures are estimates built from the data sources you connect and the settings you configure; they are provided for informational purposes and are not accounting, taxation or investment advice. Beta and pilot features may change or be interrupted without notice.
9. Limitation of liability
To the maximum extent permitted by law, VOLBAK LTD will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenues or data, arising from or related to the Service. Our aggregate liability for all claims in any 12-month period is limited to the amounts you paid us for the Service in that period (or £100 if you have paid nothing). Nothing in these Terms excludes liability that cannot be excluded by law.
10. Termination
You may stop using the Service and close your account at any time. We may suspend or terminate access for breach of these Terms, or discontinue a beta or pilot feature with reasonable notice. Upon closure, data is handled as described in the Privacy Policy.
11. Changes to these Terms
We may update these Terms as the Service evolves. Material changes will be notified to account holders in advance; continued use after the effective date constitutes acceptance. The "Last updated" date above reflects the current version.
12. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, except where mandatory local law provides otherwise.
13. Contact
VOLBAK LTD, 124 City Road, London, England, EC1V 2NX. support@volbak.com. volbak.com.